Bulk Action Delivery Options

Bulk actions are a convenient way to take action for a group of contacts. After selecting a group of contacts or selecting a smart list you can send them emails, send sms, and add them to workflows. In this article we will go over the delivery options when taking these actions.

• First Navigate to the Contacts area

• After selecting the contacts and action you then have sending options:

• Send all at once

• Send all at scheduled time

• Send in drip mode

Please Note: In drip mode you can send out in batches and set time windows.

Example: Let’s say in batches of 100 repeating every 5 hours within a specific timeframe during selected days

Please Note: When drip mode hits an unselected day it freezes until resuming the window so a bunch of contacts will not be processed at once when it resumes.

Please Note: Workflow windows for specific times will override bulk action settings if set up.

Please Note: If you've scheduled the bulk action for the future or in drip mode you'll see this pencil icon on the bulk actions tab where you can click delete, or click edit and make changes if the action has not begun.

To view the status of a Bulk Action, go to Contacts > Bulk Actions > Click on the 3 dots Tab where you can view the status and/or pause the action.

Rate Limits

Drip mode:

• Frequencies of 30 sec - 1 min: 1,000 messages per minute

• Frequencies of 5 min: 4,999 messages per minute 

• Frequencies of 6 min - 10min: 5,000 messages per minute

• Frequencies of Above 10 min: 10,000 messages per minute

Add all at once/Add all at a scheduled time:

Less than 10k - we process - 15k contacts per hour

More than 10k but less than 50k - we process - 6k contacts per hour

More than 50k but less than 70k - we process - 3k contacts per hour

More than 70k - we process - 1.5k contacts per hour

Schedule Bulk Actions in Advance:

Bulk Actions cannot be scheduled to run more than 720 hours in the future (approximately 30 days)